Introduction
Please read these terms and conditions carefully before agreeing to become a Broz Agent. In these terms and conditions Broz Beverage Sdn Bhd is referred to as ‘we’ or ‘us’ and you (Agent) are referred to as ‘you’.
In particular, we draw your attention to clauses 8 (Refunds) and 12 (Liability). By signing-up for a reseller account and/or logging into the agent system you agree to be legally bound by the Conditions.
If you do not wish to be bound by the Conditions then you may not resell Products purchased from the Website.
TERMS & CONDITIONS:
1. ORDERS
1.1. A minimum order of RM1,600.00 is required
Please note that Broz products are sold in single, as indicated in our website.
1.2. All orders are to be made through Broz’s online platform www.broz-beverage.my.
1.3. Stokists/Agents are to contact Broz Sales Admin at +6012 882 7363 to obtain the discount code prior to finalizing the purchase. Initial purchasers will require registration as Broz’s Registered Agents.
1.4. Payment is strictly on a ‘Cash before delivery’ or CBD basis. Payment should be made via ETF/credit card and proof of payment provided, before the products will be delivered.
2. RETAIL PRICE
2.1. The Client, you, is required to follow the retail price as set by Broz and published in our website www.broz-beverage.my. No deviations to pricing is allowed. Failure to comply will be considered a breach of contract and action will be taken.
2.2. Wholesale and recommended retail prices may fluctuate due to market forces and we reserve the right to alter them periodically.
2.3. Discounts cannot be applied to our products without our prior written consent.
3. MARKETPLACES SELLING/ THIRD PARTY STOCKISTS
3.1. The Client, you, is permitted to resell the goods to consumers only at Physical Stores, Store branded websites, Online platforms such as Instagram and Facebook. Any changes to such locations will require our prior written consent. As such, selling of Broz products at non-physical stores or premises eg: Pasar Malam/Flea Market/Bazaar are strictly forbidden
3.2. Broz reserves the right to protect its brand and the brands it carries; and determine where Broz products are sold. Broz MUST be notified prior to products being advertised
through/on third party stockists and marketplaces such as Shopee, Lazada, eBay, Amazon,Alibaba etc and we reserve the right to block any of our products from being advertised on such sites. Failure to notify Broz and obtain prior agreement will result in sanctions placedon product availability, future order cancellation and/or further legal action being t aken to have these items removed from third party sellers/marketplaces.
3.3. You agree that Broz products will be sold by you direct to consumers and not in bulk to entities for the purposes of reselling.
3.4. Where we have reasonable grounds to believe that you have acted in breach of these Terms and Conditions we may forthwith withdraw our permission for you to sell Broz products and you will no longer be entitled to sell our products
4. COMMUNICATION
4.1. An online website store; www.broz-beverage.my is maintained by Broz for the purposes ofproviding extensive product information and setting the RRP of all products available under Broz. All information contained therein are exclusive intellectual property of Broz. Alterations made to the information provided, whether knowingly or not will be considered
as breach of contract and may be liable for action taken.
4.2. For the purposes of communication and advertising/marketing, Broz has an active presence is the major social media channels. All stokists/agents are encouraged to follow/like the said social pages in order to obtain customer feedback, promotions and other marketing activities. Undesired social media behavior such as spamming will not be tolerated.
5. DELIVERY
5.1. Goods will be delivered to the address nominated by you at the time of ordering. For orders dispatched, please allow for 3-5 working days delivery within the Peninsular Malaysia, 5-8 working days for East Malaysia. Delivery is only available for Malaysia.
5.2. Notification by email will be sent prior to shipping to confirm delivery address and to provide trackers.
5.3. Self-Collection is also available at designated warehouses specified by Broz.
6. RETURNS
6.1. All products sold are non-exchangeable and non-returnable. However, should there be any production fault in the item, we will replace the item provided notice is provided within 7- days within receipt of order. This policy does not cover any damage caused by the customer due to negligence or stress on the item concerned. In the case of damage caused by the customer, we will not be held liable.
7. CANCELLATION
7.1. We reserve the right to cancel or suspend your order at any time if you become bankrupt or insolvent, enter into any arrangement with your creditors, or being a company, go into liquidation or are wound-up, or being a partnership, are dissolved or if, in our reasonable opinion, one of the aforementioned events is likely to occur. You must notify us in writing immediately if any one of the aforementioned events occurs.
7.2. If we feel that our reputation and company standards are being damaged while continuing a business relationship, we also reserve the right to terminate our relationship with a 30 days’ notice.
8. GENERAL
8.1 All product designs are protected by international rights of copyright. Any use of copyrighted material without prior notice and agreement from Broz will be considered a breach of copyright and legal action will be taken.
8.2 You will not, without our prior written consent, allow any of our logos or trademarks or other words or marks applied to products imported/developed by Broz to be obliterated, covered, obscured or omitted or to add any additional words or marks.
8.3 You will not, repack or knowingly allow repacking of the products or in any way, make any alterations to the original product or its packaging. Any alterations made will constitute a breach of copyright and legal action will be taken.
8.4 No delay or failure on our part to enforce our rights or remedies under these terms and conditions shall constitute a waiver on our part of such rights and remedies unless such waiver is confirmed in writing.
9. OUR COMMITMENT
9.1. You must notify us immediately if you find any of our products supplied to be defective in any way (which must be no later than 24 hours of receipt of the Order) and allow us an opportunity to investigate.
9.2. Where we have agreed that the Goods are defective then we will supply suitable replacement goods free of charge and arrange for the return of defective products.
10. LIMITATION OF LIABILITY
10.1. We shall not be held liable for any failure or delay in delivering the Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as act of God or those of a third party.
10.2. We shall not be held liable for third party misrepresentations of Broz products or third party fraudulent misrepresentations.
10.3. Should either party decide that a business relationship can no longer be amicable and no reasonable compromise can be reached, termination of a business relationship will require a 30-day notice period in writing and the client shall be liable for any orders or outstanding payments due within that notice period (if any).